Exchanges and Returns
If your purchase is the wrong size or you are unhappy with the style, we are happy to have you return the item and issue you with an online store credit to the value of the item. Returns must be returned within 10 days of receiving your order. Your credit note will be valid for 6 months from the date your return is received. We do not offer exchange or returns on sale items.
If you would like to return an item for credit, please contact us via email at email@example.com with your original invoice number. Please note the cost of the return postage is at your expense. The goods are your responsibility until they reach us, so please ensure you use a postal service that ensures the value of the items you are posting. In the event we are sending an item to be exchanged, the cost of that postage is also at your expense. A flat rate of $9.95 applies for all Australian orders (or $14.95 for express) and payment can be made by credit card via phone.
03) 9399 3631
Our Return address is:
Mabel and Woods
Shop 3/88 Hudsons Road
Spotswood, VIC 3015
ALL RETURNS MUST HAVE THEIR ORIGINAL TAGS ATTACHED AND BE IN AN UNWORN, UNWASHED CONDITION.
*We do not offer exchanges on SALE items or purchases made using a discount code/voucher so please choose carefully.
*We do not offer exchanges on accessories, underwear items or jewellery including headwear so please choose these items carefully.
Faulty or Damaged Items
Every effort is made to ensure the item you receive is in perfect condition but faults can occur. We offer refunds on faulty garments only, however we reserve the right to offer a replacement item first. It is the customers responsibility to check the garment for faults when they receive it and to notify us via phone on 9399 3631 or email firstname.lastname@example.org within 2 days. If a fault is found in the garment after that time we will not accept it.
Online Store Credit
- Returned items will be issued an online store credit, unless you have requested an exchange or have been approved for a refund due to a faulty garment.
- An online store credit is valid for six months from the date of issue and can only be used in one transaction.
- An online store credit does not cover shipping costs and cannot be used to purchase gift cards.
- An online store credit cannot be used in conjunction with any other discounts.
Once your item has been received the credit will be applied to your account and available in payment information on your next purchase.