Exchanges and Returns

 

If your purchase is the wrong size or you are unhappy with the style, we are happy to have you return the item and issue you with an online store credit to the value of the item. Returns must be returned within 14 days of receiving your order.

Returns must be authorised via email with the staff members name written onto the enclosed returns card.

If the item is received at the end of the season and outside of the return period, a 20% credit penalty will occur.

Your credit note will be valid for 6 months from the date your return is received.

We do not offer exchange or returns on change of mind sale items.

If you would like to return an item for credit, please contact us via email at shopmabelandwoods@gmail.com with your original order number. Please note the cost of the return postage is at your expense. The goods are your responsibility until they reach us, so please ensure you use a postal service that ensures the value of the items you are posting.

In the event we are sending an item to be exchanged, we're so happy to let you know that we will cover the cost of sending the replacement item to you via regular post.

03) 9399 3631

Our Return address is:

Mabel and Woods
Shop 3/88 Hudsons Road
Spotswood, VIC 3015


ALL RETURNS MUST HAVE THEIR ORIGINAL TAGS ATTACHED AND BE IN AN UNWORN, UNWASHED CONDITION.

*We do not offer exchanges or returns for store credit on change of mind SALE items or purchases, so please choose carefully. All sale items are final.

*We do not offer exchanges on accessories, underwear items, perfume, body lotions/balms or jewellery including headwear so please choose these items carefully.

Faulty or Damaged Items

Every effort is made to ensure the item you receive is in perfect condition but faults can very occassionally occur. We offer refunds on faulty garments only, however we reserve the right to offer a replacement item first. Please check the garment for faults when you receive it and notify us via email at shopmabelandwoods@gmail.com within 2 days.  Please include 2-3 clear photos of the issue and a description. If a fault is found in the garment after that time we will not accept it.

 Online Store Credit

  • Returned items will be issued an online store credit, unless you have requested an exchange or have been approved for a refund due to a faulty garment.
  • An online store credit is valid for six months from the date of issue.
  • An online store credit does not cover shipping costs and cannot be used to purchase gift cards.
  • An online store credit cannot be used in conjunction with any other discounts or offers.

Once your item has been received and approved, the digital store credit will be applied to your account and available to use on your next purchase. Simply add your item/s to the cart, and your balance will appear to use.